Управление качеством: практикум для бакалавров
Rework remains a significant problem for construction projects. It is widely recognized that the cost of rework can have an adverse impact on project budgets and companies' performance. The issue of rework costs in construction projects can be addressed by the implementation of learning practices pertaining to quality management. However, the number of empirical studies that have sought to determine the impact of learning practices on reduction of amount of rework is limited. The research presented in this paper tries to analyze the correlation between the extent to which learning practices are implemented in companies and the impact on the rework costs reduction. Using a questionnaire survey, the data was obtained from 30 construction companies from Russia. The findings show the notable negative correlation between the extent of learning practices implementation and the changes in the costs of rework. The fuller the learning practices are implemented, the more the rework costs reduction occurs. At the same time, the extent to which the learning practices are used in Russian construction companies is from low to moderate. Therefore, the learning activities in the area of quality management should be fuller implemented in order to reduce the rework costs and ultimately improve projects and companies performance.
Today the increasing number of constant consumers is a strategic aim for any organization which is possible to be achieved only under condition of continuous perfection of organizational activity quality. If the service representation doesn't correspond to the consumers’ expectations they lose their interest to the service organization, if it does correspond or surpass their expectations they probably would readdress to service provider. For this reason the service organization should more precisely reveal consumers requirements and expectations, namely provider should constantly measure its service quality.
In the given work approaches by the Russian and foreign researchers in the field of quality management are studied and analyzed in details, namely:
- approaches to the «service quality» definition;
- the basic components of service quality management process;
- service organization quality model.
The purpose of research work consists of ISQM (Innovation System of Quality Management) model creation taking into account features of TCS providing, which, in turn, is targeted on TCS company purposes achievement in the field of quality by means of:
- setting the control values of TCS quality indicators;
- measuring of the reached results and their comparison with expected results;
- effective management decision making as a result of carrying out the analysis of managerial activity in the field of quality on the basis of the report containing recommendations for the company activity improvement, prepared due to the results of measuring and collecting quality indicators.
A global focusing on a sustainable economy requires redirection of corporate governance toward sustainability. One of the important ways for management is a quality management as it is focused on continuous improvement of all business processes and therefore – contribute to long-term performance. The basic problems in this case are the searching for the most effective organizational model of quality achievement and the reasons for firm to implement quality management system (QMS) which is relevant to its sustainable business perspective. Insufficiency of the problem development of companies’ stimulation to implement QMS ISO 9000, make the paper urgent. The purpose of the study is an examination of the motivation for QMS ISO 9000 implementation for the emerging economies firms. The informational base of empirical cross country analysis was 2002–2009 data of Business Environment and Enterprise Performance Survey (BEEPS) of WB and the European Bank for Reconstruction and Development (EBRD). Study targets are the firms, which have implemented QMS ISO 9000 and located in the three groups of countries: the Commonwealth of Independent States (CIS), new members of the EU countries and countries of the Southern Europe - not EU members. The main finding is the identification of similarities and differences in motivations of firms from the tree groups emerging economies, which has implemented QMS ISO 9000.
This paper is devoted to a currently active area of scholars' research - integrated quality management systems (IQMS). Despite the high prevalence of IQMS in the US and European economies, until recently, in Russian organizations, separate management systems for each particular area were considered to be the norm: ecology, quality management of products, health and safety of personnel, etc. The reasons for the low prevalence of IQMS in small organizations in Russia are observed. We discuss such major factors as, for instance, the lack of a unified model for the formation and implementation of an IQMS at the enterprise. The methods for calculating the costs of practical implementation of IQMS, depending on the resource and organizational requirements for improving the efficiency, are not standardized. Specific measures are proposed in order to encourage the development and penetration of IQMS in Russian organizations. Attention is paid to the development of remote outsourcing organizations that build integrated quality management systems for contracting firms and allow achieving economic efficiency through economies of scale, including through the virtual integration of several small and medium-sized enterprises. The issues of developing unified schemes for the implementation of IQMS for different types of organizations, depending on the industry and other specifics, were discussed.
The authors present the structure and basic procedures of the information processing and decision making in two-level management system when forming conditions for quality higher education.
The collection contains materials of the All-Russian conference with foreign participants of the invitation, which addressed topical issues in the field of public private partnership, quality management, education, IT service management and services, transport and information security. The collection is intended for heads of organizations and enterprises of different directions, managers of organizations, as well as scientific and technical workers engaged in the development and implementation of integrated quality assurance systems of production enterprises.The materials may also be useful to students and graduate students studying in the relevant fields and professions, in their scientific and educational activities.
The IEEE Russia North West Section, Saint Petersburg Electrotechnical University “LETI”, and the European Centre for Quality (Moscow) are pleased to present the Proceedings of the 2018 IEEE International Conference "Quality Management, Transport and Information Security, Information Technologies" (IT&QM&IS). The Conference was held in St. Petersburg, Russia on September 24–29, 2018, and it was proudly hosted by Saint Petersburg Electrotechnical University “LETI”. The Organizing Committee believes and trusts that we have been true to the spirit of collegiality that members of IEEE value whilst also maintaining a high standard as we reviewed papers, provided feedback and now present a strong body of published work in this collection of proceedings. The themes for this year's conference were chosen as a means of bringing together academics and industrialists, engineering and management research, manufacturing and teaching, and providing a basis for discussion of issues arising across the engineering and business community in relation to Quality Management, Information Technologies, Transport and Information Security aimed at developing engineers and managers for the future. The goal of these proceedings has been to present high quality work in an accessible medium, for use in a wide community of academics, engineers, managers, and industrialists, the community united by the key words Science, Education, Quality, Innovations in engineering. To achieve this aim, all abstracts were blind reviewed, and full papers submitted for publication in this journal of proceedings were subjected to a rigorous reviewing process.
The Conference is focused on the actual problems in the field of Quality Management, Transport and Information Security, Information Technologies (Navigation and Information Systems, Information Security Systems and Computer Security, Transport Security Management, Information and Communication Technologies in Education, Scientific Research and Economy, Automation of Business Processes, Automated Systems of Control and Quality Management, Quality Management Systems including Integrated Systems of Quality Management of Information Systems (Implementation, Certification, Auditing), Engineering Management, IT Service Management, Management of Projects and Risks as well as other issues related to the field). Previous Conferences on these topics revealed great interest of both Russian and foreign researchers in this issues. Organizing and hosting the 2016 IEEE Conference on Quality Management, Transport and Information Security, Information Technologies (IT&MQ&IS) in Russia is of great value for exchange of research ideas and practical results in this field, for discovering new problems and development trends, for development of new effective practical methods and tools targeted on solving complex practical problems. During the IT&MQ&IS 2016 Conference sessions, it is expected and planned to discuss a wide range of issues, both of theoretical and practical value. One of the key Conference aims is also attracting young researchers and practitioners to discussions and exchange of ideas with the professional community.
Customer focus and communications with clients have been in the center of the modern quality management for a long time. Whilst much has been written about qualitative aspects of client communication in the quality management systems only few researchers attempted to investigate empirically and quantitatively the potential interplay between client communication and quality. This article examines the possible correlation between the intensity of communications with clients at different stages of the turnkey furniture and interior projects, on one hand, and the client satisfaction with quality and non-quality costs, on the other hand. The findings indicate that many client interaction frequency metrics correlate with the client quality satisfaction and non-quality costs. Moreover, it can be stated with some caution that the high frequency of client interaction at the early stage of the project has a positive impact on the quality satisfaction and non-quality costs. Based on the findings, this study discusses managerial implications concerning the importance of the early involvement of the client and intense communications with the project team.