The study aimed to estimate the frequency of using intangible methods of motivation in non-financial organizations. The authors also assessed the impact of this factor on work quality and job satisfaction. Moscow doctors working for a private clinic, a city hospital and a federal scientific medical center were questioned. During the study 89 questionnaires were distributed 89, and 66 of them were returned completed. The most influential methods of intangible motivation were: a good team, opportunities to gain experience, interesting work, good and comfortable working conditions, good interactions with managerial staff, convenient work schedule and the possibility of further training. Heads of medical organizations should use intangible incentives and increase their implementation in teams working under their control. This will enhance staff performance without significant expenses, thus improving medical care quality and institution competitiveness.
Keywords: intangible motivation, staff, medical organization
The article considers the regional practice and reveals the main problems of implementation of an independent assessment of quality of services providing by the medical organizations
Job satisfaction among health professionals becomes important for optimizing the human resource potential. The study aims at emphasizing importance of analyzing job satisfaction in health-care organizations with different forms of property located in Moscow city. Various aspects and factors influencing physician’s job satisfaction, such as salary, work conditions and team atmosphere, were analyzed at . government (public), corporate and private medical organizations. According to the study results, physicians with the highest job satisfaction are working in private medical hospitals (67%), followed by physicians from corporate (58%) and government (56%) medical centers. The most significant motivating factors influencing the satisfaction of doctors with their work for public hospitals are working conditions, for physicians from corporate hospitals – salary and working conditions, for doctors from private clinics – salary. However, all these factors positively and significantly correlated with the satisfaction of physicians with their work in all types of health care organizations.
This practice-oriented paper addresses problems of drug provision management in state medical organisations. It focuses on the structuring of pharmacists’ activities in drug purchasing in organisations supported by state budget.
he aim of the study was to examine the main factors affecting the choice of healthcare organizations and physicians by parents seeking medical care for their children in outpatient settings. The study analyzed 16 in-depth interviews and 178 questionnaires filled by parents whose children attended state budgetary educational institutions in Moscow. The qualitative study showed that 2/3 of respondents were not satisfied with pediatric medical care provided at public healthcare organizations at the outpatient level. The main benchmark of choice of a private healthcare organization by parents was recommendation of friends or relatives. The quantitative analysis showed that 67% of surveyed parents sought private medical care for their children during the previous year. The most popular type of the used paid medical service was a single visit to a private clinic (58.1%). Among the respondents who sought paid medical services, the majority attended healthcare centres once or twice a year. The analysis of the results also revealed that the level of welfare and the number of chil- dren in the family did not affect the frequency of using paid medical services.