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Article

Разработка ключевых показателей эффективности для оценки транспортных услуг

Бажина Д. Б., Королева Е. А.

The analysis of scientific works devoted to the formation of Key Performance Indicators (KPI) of transport services shows that the long-term path includes the consolidation of a number of basic (key) indicators, the definition of auxiliary indicators, as well as the definition of the company's place among competitors. It is possible to form the appropriate set of models for the calculation of following basic indicators. Productivity (for example, hourly productivity); time parameters (transport time, time for paperwork, time for loading and unloading, etc.); transportation costs (cost of transportation, loading and unloading, storage costs, return flow, etc.); reliability (probability of failure, sustainability of the process and time parameters). We are proposing the original two-level structure of a transport company performance indicators and the model for calculating KPI for assessment of various transport types, that can be used as a basis for development of software contributing to digitalization of transport services.