Today the increasing number of constant consumers is a strategic aim for any organization which is possible to be achieved only under condition of continuous perfection of organizational activity quality. If the service representation doesn't correspond to the consumers’ expectations they lose their interest to the service organization, if it does correspond or surpass their expectations they probably would readdress to service provider. For this reason the service organization should more precisely reveal consumers requirements and expectations, namely provider should constantly measure its service quality.
In the given work approaches by the Russian and foreign researchers in the field of quality management are studied and analyzed in details, namely:
- approaches to the «service quality» definition;
- the basic components of service quality management process;
- service organization quality model.
The purpose of research work consists of ISQM (Innovation System of Quality Management) model creation taking into account features of TCS providing, which, in turn, is targeted on TCS company purposes achievement in the field of quality by means of:
- setting the control values of TCS quality indicators;
- measuring of the reached results and their comparison with expected results;
- effective management decision making as a result of carrying out the analysis of managerial activity in the field of quality on the basis of the report containing recommendations for the company activity improvement, prepared due to the results of measuring and collecting quality indicators.
Health is an indispensable public good. At the national level it has been manifested in the BRICS governments’ commitment to scale up health financing, though to a different degree. At the global level it is evidenced by the international community progress on the three health-related Millennium Development Goals. However despite successes in fighting infectious diseases, child and maternal mortality, old risks persist and new challenges emerge, resulting from the 2008 financial crisis, current slack economic growth and growing economic inequality. The BRICS face these challenges and have begun cooperation on health issues. It is important that they build their emerging health agenda recognizing these challenges, committing to develop sustainable policy solutions, and cooperating with other actors to promote effective health governance for change. To explore how the BRICS contribute towards global health governance the article first considers the BRICS cooperation (its institutionalization, discourse, and engagement with other international institutions) with a focus on health issues. The authors then look into the BRICS members’ national health systems, challenges and goals. The article concludes with expectations of the BRICS future health agenda and its implications for global governance.
The global economic and political landscape is undergoing profound changes as the world enters a period of rapid transformation development strategies or adjusting their existing ones with greater prominence given to the role of innovation in the leading and underpinning development to strengthen their strategic arrangements for innovation⁃driven development, in a bid to improve their international competitiveness and seize the initiative in global competition Science, technology and innovation (STI) are recognized as the golden key to the door to growth In this trend of the times, the BRICS countries are spearheading the development of developing countries and attracting international attention with their highly innovative and distinctive development strategies Meanwhile, the BRICS as a bloc has become an exemplar of STI cooperation of developing countries.
As the rotating chair of BRICS in 2017, China will host the 9th BRICS Summit in Xiamen in September In the lead⁃up to the summit, the Ministry of Science and Technology of China (MOST) hosted the 5th BRICS Science, Technology and Innovation Ministerial Meeting in Hangzhou in July, where BRICS STI ministers had in⁃depth discussions and reached wide consensus on topics including STI policy, cooperation in priority areas, and co-funding for multilateral research projects The BRICS Action Plan for Innovation Cooperation and the Hangzhou Declaration
To support the work relating to BRICS STI cooperation under the Chinese presidency, China Science and Technology Exchange Center (CSTEC), as entrusted by MOST, established a High Level Expert Group of leading professionals The High⁃level Expert Group complied theBRICS Innovative Competitiveness Report 2017, in collaboration with the science and technology sections of Chinese embassies in other BRICS countries and STI think tanks in other BRICS countries Based on the latest available data, the Report of the BRICS STI cooperation, and presents country and thematic studies on the STI development of BRICS countries.
The Report consists of four parts, with a total of 12 sub⁃reports Part I two general sub⁃reports: an analysis report which evaluates and forecasts the national innovation competitiveness of BRICS countries and their STI cooperation and strategic priorities; and a research report on the priority areas BRICS STI cooperation for win⁃win results This part evaluates the comprehensive national innovative competitiveness of the BRICS countries since 2001 and forecast their innovative competitiveness in the next five years It also assesses the current status and progress of China's STI cooperation with other BRICS countries, and identifies priority areas of BRICS STI cooperation, support for BRICS countries to strengthen their national innovation competitiveness Part Ⅱ presents six country reports, which evaluate, analyze and forecast of the national innovation competitiveness of the BRICS countries and studies of their STI cooperation within the BRICS framework Part Ⅲ presents four thematic reports, which focus on the four thematic areas to STI, including digital economy, inclusive finance, energy, and agriculture, elaborate the STI development and potential of the individual BRICS countries in those areas, and provide valuable inputs for the BRICS countries' national innovation competitiveness Part IV contains appendixes, including an introduction to the related indicator system BRICS STI cooperation.
At the present level of development the information and knowledge become important engines of global economic growth and key elements of national strate-gy for increasing country’s competitiveness in the international market. The article is aimed to analyze two monitoring systems of innovation capacity (ICT Development Index and Networked Readiness Index) as the indicators of development of knowledge economy and information society.
The study of existing monitoring systems is topical, because at the present level of development the transition to information society and knowledge economy becomes one of the key elements of national strategy aimed to increase country's competitiveness in the international market. There are many index systems that study the nature of this phenomenon and compare countries by the level of digital development. To ensure objective evaluation of innovation capacity the analysis of current monitoring systems applied in measuring the development of ICT and e-readiness together with data collection was suggested.
In the modern economic reality the level of competitiveness of entire countries and national economies depends on innovative activity in the industry and technology. The present article analyzes the diffusion of clusters model in international experience and the spread of spin-offs model as an effective solution for clusters’ efficiency increasing. A methodological proposal for evaluating of clusters’ competitiveness is formulated.
Presents over twenty case studies drawn from practical experience ; Demonstrates how success is measured, providing reader with tools for implementation; Organized around five themes with specific comments for case comparisons from experts in the field; Introduces readers to several contexts that can be applied in various situations; Resource for further study of service innovation
Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information.
The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT.
The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation
A successful realization of the Russia and Belarus Union State’s project SKIF made a strong impulse to supercomputing in both countries. The scale of positive externalities to a large degree was made of the selected open model of intellectual property management. This made supercomputing available not only to the large corporations and state R&D bodies, but to the small and medium business as well. This resulted in the rise of innovation implementation and their contribution to modernization of Russian and Belarusian economies on the whole.