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Article

ИННОВАЦИИ КАК ОСНОВНОЙ ЭЛЕМЕНТ УДОВЛЕТВОРЕНИЯ КЛИЕНТОВ В ГОСТИНИЧНОМ СЕКТОРЕ

This publication examines the characteristics of innovation in the hospitality sector and built as a two-stage study: the analysis of publications on the study topic is made. On the base of data collected from 16 hotels, a typology of innovation in the hospitality sector is formated. The results of the study indicate that innovation is the modern popular element of the development of any hotel project. At the same time this issue in the literature has received a little attention. Thus, the results obtained in this article are relevant and can serve as a basis for further study of issues related to innovation in the hospitality industry.