Knowledge intensive business services as generators of innovations
Knowledge-Intensive Business Services (KIBS) are seen to be a core sector of the so-called 'knowledge economy', and already play an important role in developed economies. The KIBS providers are both innovate themselves and provide their clients with knowledge and learning opportunities. This paper examines the status of KIBS in Russia, and explores some key issues in their role in innovation using data from surveys of KIBS firms and their clients.
The paper focuses on knowledge-intensive business services (KIBS) to study the determinants of the successful value creation. We argue that value creation is not always efficient: the value of services could be lost due to an inefficient absorptive capacity of service consumers, who must be value adders together with providers due to the nature of services. The origins of inefficiency are elucidated by a thorough study of the interaction between KIBS producers and consumers (co-production). The methodology includes the study of observable patterns in Russian KIBS sector performancein2007-13 obtained from specialised surveys of Russian executives who were asked to answer questions both on their own company and on market developments. We provide both cross-section and generalised analysis of survey data.
The conference main theme, "Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare", highlights that services are embedded in the development of the present society. Service sectors and activities form an increasing share of today’s economies, and the success of new technologies creates and needs services. Solutions to the biggest societal challenges require systemic innovations, but also these innovations often manifest themselves as new or improved services.