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Regular version of the site

Book chapter

Public and Municipal Services Register: A back office system for one stop shop e-services portal in Russian Federation

P. 312-317.

Public and Municipal Services Register (PMSR) is a Master Data Management System which implements specific business rules for more than 15000 Russian public and municipal services. Through PMSR public services description and implementation is provided by all federal and regional authorities. PMSR serves as a back office system for federal one stop shop e-services portal www.gosuslugi.ru. Through e-services portal citizens can get direct access to completely described business logic of all public and municipal services provided in Russia. PMSR serves both as a basis for future e-government services maturity growth and as a tangible result of Administrative Reform in Russia (2004-2010).