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Regular version of the site

Book chapter

Organizational networks revisited: relational predictors of Organizational Citizenship Behavior

P. 108-117.

Organizational citizenship behavior (OCB) is an important management construct. Despite previous investigations in relation to social capital, the role of networks in its emergence has received only limited attention. In this paper we investigate the relationship between OCB, with data collected from supervisors evaluating their subordinates; several types of organizational networks (professional, friendship, support, supervisor-subordinate), and several other constructs (collected from the employees themselves), shown to affect OCB in the past. All data were collected at a large insurance company in Russia. Outcomes of this study have several important implications. First, the impact of networks on manifestation of OCB depends not only on the strength of network ties, but on types of network. Second, interorganizational relationships are complex and consist of several levels of mediated relationships. Results of this study can impact the theoretical understanding of OCB and have practical implications for the supervisor-subordinate relationships in the workplace.