Что мы понимаем под эффективностью информационных систем?
The paper discusses modern approach to the analysis of IT productivity. In particular IT productivity is much closer to “effectiveness” perspective than to the “efficiency” one. The paper proposes a method of IS productivity measurement, based on a consistency among computer capital, organizational capital and human capital. Finally the tool for complementary relations is introduced – the Matrix of Change with the extensions proposed by the authors.