Development of Process-Oriented System For Operational Control of Freight Forwarding Activity
A scientific approach to develop a unified control system for Freight Forwarding Activities (FFA) is proposed and substantiated in this study. It is based on the information systems used to improve the efficiency and manageability of freight forwarding companies. A mathematical model for calculation of plan indicators for the process management purposes in freight forwarding activities is developed together with a method to create a system of control procedures and an algorithm of control and elimination of incidents, integrated into the Managerial Decision Support System (MDSS). The proposed system of control allows determining the optimal parameters of a transport chain taking into account the specifics of each transaction andparticular conditions of carriage in close connection with the environmental parameters and management objectives of the company. The set of scientific principles, ideas and practical resultsof research, developed methods and algorithms have been tested and implemented for practical application in the Association of International Road Transport Carriers (ASMAP) and BDP International.